Public offer (terms of service)

This document constitutes a public offer (hereinafter referred to as the “Offer” or the “Agreement”) of ИП «DEKODA» (hereinafter referred to as the “Contractor” or “we”) and defines the terms of use of the “КьюВи (QueryWise)” service located at qw.kz (hereinafter referred to as the “Service”). By using the Service, registering or making a payment, you (hereinafter referred to as the “User” or “you”) fully and unconditionally accept the terms of this Offer in accordance with Articles 395–396 of the Civil Code of the Republic of Kazakhstan.

1. Subject Matter

1.1. The Provider grants the User access to the Service, which receives the User’s question, sends it to one or more neural networks (artificial intelligence models) of third parties, compares their responses, and generates a consolidated result.

1.2. The Service is an information technology tool. The Provider is not the author of the neural networks’ responses and does not provide consulting, expert, medical, legal, financial, investment, or other professional services.

1.3. The responses are generated by third-party artificial intelligence algorithms (including those of OpenAI, Anthropic, Google, xAI, and other companies) automatically, without human involvement.

2. Nature of Responses and Disclaimer of Warranties

2.1. The Service is provided on an “as is” and “as available” basis. The Service Provider does not guarantee uninterrupted, error-free or continuous operation of the Service.

2.2. Neural network responses may contain inaccuracies, outdated information, factual errors and fabricated information (“hallucinations”). The Service Provider does not guarantee the accuracy, completeness, timeliness, applicability or suitability of responses for any purposes.

2.3. Responses do not constitute professional advice and cannot replace it. The User makes all decisions—including medical, legal, financial, tax and investment decisions—independently and at their own risk; on important matters, it is necessary to consult qualified specialists and primary sources.

2.4. The “Consent Map,” assessments, rating and response-matching labels are for reference only and do not constitute confirmation of accuracy.

3. Limitation of Liability

3.1. To the maximum extent permitted by the laws of the Republic of Kazakhstan, the Contractor shall not be liable for any direct or indirect losses, lost profits, harm, damage or consequences arising from the use of the Service or responses generated by neural networks, as well as decisions made by the User on the basis thereof.

3.2. The aggregate liability of the Contractor on any grounds shall be limited to the amount actually paid by the User for the specific query during the processing of which the relevant circumstances arose.

3.3. The Contractor shall not be liable for the actions of neural networks and their rights holders, the availability of third-party services, or communication failures and the operation of payment systems.

4. User Obligations and Restrictions

4.1. The User undertakes not to use the Service for unlawful purposes, dissemination of prohibited information, violation of the rights of third parties and statutory requirements.

4.2. The User shall not enter into the Service personal data of third parties without lawful grounds, or information constituting a legally protected secret without the right to process such information.

4.3. Attempts to disrupt the operation of the Service, automated data collection, circumvention of restrictions and abuse of free features are prohibited.

4.4. The User shall be solely responsible for the content of their requests and for the use of the answers received.

5. Payment

5.1. The Service’s services are paid, except for functions explicitly designated as free of charge. The cost is determined by the Service’s tariffs and is indicated before payment confirmation.

5.2. Payments are made in tenge under a prepayment model (balance replenishment and debiting for questions submitted). The payment terms are set out on the “Payment Terms” page, and the refund procedure is set out on the “Refund Policy” page, which constitute an integral part of this Offer.

6. Intellectual Property

6.1. The rights to the Service, its interface, design, texts and program code belong to the Contractor or are used on lawful grounds.

6.2. The rights to neural network responses are governed by the terms and conditions of the respective rights holders of the models. The Contractor does not grant or guarantee any rights to the generated content.

7. Personal Data

7.1. The processing of personal data is carried out in accordance with the Privacy Policy and the Law of the Republic of Kazakhstan “On Personal Data and Their Protection.” By accepting the Offer, the User confirms their consent to the Privacy Policy.

8. Changes to the Terms and Termination of Access

8.1. The Contractor shall have the right to unilaterally amend this Offer, the tariffs and the Service's functions by publishing a new version on this page. Continued use of the Service constitutes acceptance of the amendments.

8.2. The Contractor shall have the right to restrict or terminate the User's access in the event of a violation of the terms of the Offer or legislation.

9. Applicable Law and Dispute Resolution

9.1. The relations between the parties shall be governed by the legislation of the Republic of Kazakhstan.

9.2. Disputes shall be resolved through negotiations; if no agreement is reached, through court proceedings at the location of the Contractor, unless otherwise established by mandatory provisions of law.

9.3. Force majeure circumstances release the parties from liability for non-performance of their obligations for the duration of such circumstances.

10. Details and Contacts

10.1. The full details of the Contractor, address, working hours and contacts for inquiries are provided on the “Contacts” page.