Payment terms

These Payment Terms describe the list of services, prices and settlement procedure of the “КьюВи (QueryWise)” service (ИП «DEKODA») and constitute an integral part of the Public Offer.

1. List of Services and Prices

1.1. The Service provides digital services — generating answers to User questions using neural networks (artificial intelligence models), followed by cross-checking the answers against one another:

1.2. All prices are specified in tenge (KZT). The exact cost depends on the volume of the question, attached files, and the volume of the answer; the minimum cost of a paid question is KZT 10. The final cost of each question is displayed in the interface after it has been processed and is debited from the balance. ИП «DEKODA» is not a VAT payer; prices are not subject to VAT.

1.3. New users are provided with free questions in the quantity specified in the Service interface.

1.4. Delivery is neither carried out nor charged: the service is digital, and the result (answer) is provided in the personal account immediately after the question has been processed. There are no collection points. The Service’s activities are not subject to licensing; export restrictions do not apply.

1.5. No additional fees are charged to the User: when the balance is topped up, exactly the amount specified by the User is debited.

2. Order Placement Procedure (Step by Step)

2.1. Step 1 — registration: by email address or via a Google or Telegram account.

2.2. Step 2 — topping up the balance: in the “Wallet” section, the User specifies the top-up amount and pays it by bank card; the recommended minimum top-up amount is indicated in the interface.

2.3. Step 3 — question: the User selects a mode (“Economy”, “Maximum”, “Manual”), attaches files if necessary, and submits the question.

2.4. Step 4 — receiving the service: the answer is generated and displayed immediately, usually within 1–3 minutes. The cost of the question is charged to the balance only after the answer has been successfully generated; if processing fails, the question is not charged.

2.5. An order may be cancelled before the answer generation is completed — in this case, no funds are charged (the reserved amount is returned to the balance). After the answer is received, the service is deemed rendered; the procedure for refunding funds is set out in the Refund Policy<\/a>. In the event of a technical error (the service has been paid for, but the answer has not been received), reprocessing or a refund to the balance is provided at no additional charge — this is analogous to “replacement of a defective product” for a digital service.

3. Payment Methods and Terms

3.1. Payment is accepted by Visa and Mastercard bank cards through the payment organization (ТОО «Interpay») and the partner bank. Settlements are made in tenge under a prepayment model (balance top-up, debiting for questions actually submitted). Subscriptions and recurring automatic debits are not available.

3.2. Card details are entered on the acquirer’s secure payment page. Bank card details are not transferred to or stored by the Contractor.

4. Payment Security and Confidentiality

4.1. Payment processing complies with the payment card industry security standard PCI DSS; the connection is protected by the TLS (HTTPS) protocol; transactions are confirmed using 3D Secure technology (a one-time code from your bank).

4.2. We do not store card numbers, CVV/CVC or other payment details. Personal data is processed in accordance with the Privacy and Personal Data Protection Policy.

4.3. Keep the electronic receipt and transaction confirmation (provided after payment) until you finish using the paid balance — they will be required when contacting support or requesting a refund.

4.4. Recommendations for protecting your data: do not disclose your account password or 3D Secure codes to anyone; log out on third-party devices; if you suspect unauthorized access, immediately change your password and write to support@qw.kz.

5. Confirmation and Fiscalization

5.1. Upon payment, the User is provided with confirmation (an electronic receipt/receipt) in accordance with the requirements of the legislation of the Republic of Kazakhstan.

6. Refund

6.1. The terms and procedure for refunds are set out in Refund and Cancellation Policy.